Refund Policy

This Refund Policy sets out when you are entitled to a refund for engagements with run1.dev ("we", "us"). We keep this policy short and specific because clarity up front is more valuable than legal hedging.

1. The money-back guarantee

We guarantee delivery of the scope described in your written scope document within the one-week delivery window. If we fail to deliver that scope, you are entitled to a full refund of the 40% deposit. The remaining 60% balance is not invoiced until delivery, so it is not due and is not refunded because it was never paid.

1.1 What "delivery" means

An engagement is considered delivered when all of the following are true:

• The scope items listed in the scope document are implemented and demonstrable.
• The application is deployed and reachable at the custom domain you designated, over HTTPS.
• The handover artefacts described in the scope document have been provided.

2. Refund triggers

You are entitled to a full refund of the deposit if:

• We miss the agreed delivery date and the delay is not caused by you (see Section 3);
• The Deliverables materially fail to meet the agreed scope and we cannot remedy the failure within ten (10) business days of written notice; or
• We voluntarily cancel the engagement before delivery.

3. When refunds do not apply

The money-back guarantee does not apply when the failure to deliver is caused by:

• Client delay. Non-response to our questions for more than two (2) business days, late provision of credentials, or failure to designate a domain or cloud account. The delivery window is extended day-for-day for each such delay.
• Scope changes after start. Requests that go beyond the written scope are new work and require a new scope document and invoice. The original engagement's deliverables are evaluated against the original scope.
• Third-party outages or force majeure. Unavailability of the Client's chosen cloud, domain registrar, email provider, or similar third-party services beyond our reasonable control.
• Acceptance. After you accept delivery (explicitly in writing or implicitly by using the application in production for seven (7) days without objection), the engagement is deemed complete and the deposit is non-refundable.
• Misuse or modification. Issues caused by your modifications, third-party code you introduced, or use of the Deliverables outside the environment we deployed to.
• Unlawful or abusive requests. Engagements terminated because the Client provided unlawful materials or requested unlawful functionality. In those cases no refund is due.

4. Partial refunds

We do not issue partial refunds once an engagement is in progress. You either receive the agreed scope within the delivery window, or you receive a full refund of the deposit. We do not bill you for the portion of a week that was worked.

5. How to request a refund

Email billing@run1.dev from the email address associated with the engagement. Include:

• The engagement reference or invoice number;
• The scope item(s) you believe were not delivered, with specifics; and
• The bank or payment account where you would like the refund sent.

We will acknowledge your request within two (2) business days and, if valid under this policy, process the refund within ten (10) business days of the date the refund is confirmed. Funds typically appear in your account within an additional 3–5 business days depending on your bank and the original payment method.

6. Chargebacks

Please contact us first. If you initiate a chargeback with your bank or card provider before contacting us, we reserve the right to pause work, withhold handover, and dispute the chargeback with supporting records. An approved chargeback voids any outstanding warranty and portfolio rights related to the engagement.

7. Changes to this policy

We may update this Refund Policy from time to time. The "Effective date" at the top reflects the latest version. The policy version that applies to a given engagement is the one in effect on the date of the engagement's scope document.

8. Contact

Questions about refunds or billing? Reach us at billing@run1.dev.